Return & Refund Policy

You have 7-14 days from the date you receive your order to request a return.

We want you to be completely satisfied with your purchase. Please read the following return and refund policy for all the details.

If you request a refund before your order has been shipped, you can:
Apply directly through your account in the backend, or contact our customer service.
We will cancel the order and issue a full refund to your original payment method.

If you request a refund after your order has been shipped, but before you receive the product, you can:
Apply directly through your account or contact customer service.
You will be responsible for a partial return shipping fee of $5 USD. After deducting this fee, the remaining amount will be refunded to your original payment method.

If you decide to return the product unopened and unused after receiving it:

Please contact our customer service via email to request the return address.
Your return request must be made within 7 days of receiving your order. (Non-EU Orders)
You will be responsible for the return shipping cost and are advised to use a trackable shipping service.
Once we receive and inspect the product, we will issue a full refund to your original payment method.

For EU orders, see the EU Customers – Right of Withdrawal section below.

We do not accept returns or offer refunds for the following conditions:
Used products: We cannot accept returns or offer refunds for products that have been used.
Requests made after 7 days: If more than 7 days have passed since you received the product, we cannot accept a return or offer a refund.

Under the EU right of withdrawal, you have the right to cancel or return your order within 14 days without giving any reason. The withdrawal period begins from the date the last item of your order is delivered. If the 14-day period expires on a weekend or public holiday, the deadline is automatically extended to the next working day.
To exercise your right of withdrawal, please contact us before the withdrawal period expires. We will process your return or cancellation request promptly.

Please allow up to 7 business days for us to process your return once we have received the product.
Refunds will be processed and credited to your original payment method within 10 business days. The time it takes for the funds to appear in your account depends on your bank's processing times.
We recommend using a trackable shipping service to return items to ensure safe delivery.

If you have any questions, feel free to reach out to us—we’re happy to assist you!